One group in the bank is scored on tickets per hour. Another's KPI is "zero regulatory actions this quarter." You only want to talk to them.
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People do not believe me on this but trust me a professional firm letter from someone who sounds competent gets to a lawyer or SVP reliably.
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Keep copies of everything, indefinitely. Keep a log of when mail was sent and when mail was received. Dropbox is your friend.
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Because of reasons that are difficult to express in a tweet, these issues can appear solved and then affect you 5 years down the line.
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In the event that happens, you want an organized file that you can mail in attached to a letter titled "intent to sue."
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You should not act like a supplicant; you owe the bank nothing as you're not in a commercial relationship with them. But: no anger.
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You do *not* want to be read as someone who is angry and needs to be talked down. You want to be read as someone collecting a paper trail.
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Yelling cannot hurt a bank. Bluster cannot hurt a bank. They are institutionally aware of this. Paper trails, though, have consequences.
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I followed up on this tweetstorm with a longer version here: http://www.kalzumeus.com/2017/09/09/identity-theft-credit-reports/ …
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Replying to @patio11
This delightful article uses the word "shoe" without defining it. No online resource I could find uses "shoe" the way you use it here.
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I mean a literal shoe. You probably wear them on your feet, over socks. Walmart sells them. As they are to Walmart, you are to a CRA.
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Replying to @patio11
I think I was confused by "just give the shoe what they want"
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