Everyone attached to a telephone at a CRA has scripts which are optimized for getting you off the phone and minimal ability to help.
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Because of reasons that are difficult to express in a tweet, these issues can appear solved and then affect you 5 years down the line.
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In the event that happens, you want an organized file that you can mail in attached to a letter titled "intent to sue."
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You should not act like a supplicant; you owe the bank nothing as you're not in a commercial relationship with them. But: no anger.
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You do *not* want to be read as someone who is angry and needs to be talked down. You want to be read as someone collecting a paper trail.
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Yelling cannot hurt a bank. Bluster cannot hurt a bank. They are institutionally aware of this. Paper trails, though, have consequences.
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I followed up on this tweetstorm with a longer version here: http://www.kalzumeus.com/2017/09/09/identity-theft-credit-reports/ …
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Is Dropbox really your friend when it comes to storing documents containing personal financial information? I'd suggest a shoe box instead.
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Both? Digital copies are more durable against minor disasters (such as my organizational skills)
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OK if I use OneDrive in stead? Or Evernote, or Google Drive, or...?
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In addition to log, if you're able to, send by certified return receipt or a trackable method requiring signature on delivery
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