We underestimate the population-wide increase in failures in task success caused by subjectively minor increases in cognitive complexity.
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Ogaki City Hall did this with a pre-filled form and a pre-addressed stamped envelope. "We need bank info and signature in < 6 months."
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When I filed for it after 6.5 months I got a blisteringly polite form letter saying, effectively, "IF YOU COULDN'T DO THAT IN SIX MONTHS..."
End of conversation
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