We underestimate the population-wide increase in failures in task success caused by subjectively minor increases in cognitive complexity.
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Tell me about the time you missed a government filing worth $200 because of the perceived difficulty of signing name and posting a letter!
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After the financial crisis the Japanese government directed local governments to airdrop ~$200 per household to all residents for stimulus.
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This comes up all the time in work/business contexts, too. There are stupid amounts of leverage to eliminating close-to-trivial steps.
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I did a whole talk about it, https://m.youtube.com/watch?v=sQP_hUNCrcE …
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