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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 3 Jun 2017
      • Report Tweet
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      Patrick McKenzie Retweeted John Feminella  🌠

      Junior developers are a litmus test for organizational maturity for a number of reasons. This is one of them.https://twitter.com/jxxf/status/871000661869154304 …

      Patrick McKenzie added,

      John Feminella  🌠 @jxxf
      If a junior developer accidentally destroys production on their first day, it's *your company's* fault, not theirs. pic.twitter.com/GCYWwBdRIy
      7 replies 373 retweets 693 likes
    2. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      It goes without saying that they're handling new employee relations about as poorly as they're doing the technical stuff, but Twitter, so <-

      1 reply 8 retweets 30 likes
    3. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      But this is a positive, optimistic Twitter account, so let's go over the actionable remediations here:

      1 reply 12 retweets 31 likes
    4. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      1) You don't have production DB credentials lying around in documentation. You keep those in an encrypted credential store.

      1 reply 8 retweets 50 likes
    5. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      2) If your organization is mature enough to have junior developers, you're mature enough to not have production connected to dev boxes.

      2 replies 8 retweets 36 likes
    6. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      It should be impossible at the network layer for a junior dev to connect to the production environment (perhaps "absent some ceremony").

      3 replies 9 retweets 41 likes
    7. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      3) You have a mature incident response plan. If your production database goes away, your CTO either is or is deferring to incident manager.

      1 reply 8 retweets 37 likes
    8. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      4) You trained the junior employee on incident response procedures, probably on day 1~5. They understand that company doesn't blame people.

      1 reply 7 retweets 32 likes
    9. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      5) If a junior employee exercises reasonable fear of losing their job when causing an incident, you reply "Not happening; we'll talk later."

      1 reply 13 retweets 47 likes
    10. Patrick McKenzie‏ @patio11 3 Jun 2017
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      Replying to @patio11

      6) Your training for junior employees (you have training for them) covered company confidentiality and PR procedures.

      1 reply 8 retweets 28 likes
      Patrick McKenzie‏ @patio11 3 Jun 2017
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      Incident retrospectives are a positive thing. They should generally not be posted to Reddit; if they are, that fact will be planned.

      6:57 PM - 3 Jun 2017
      • 4 Retweets
      • 28 Likes
      • lil amuzi vert steveklabnik Michael Langford Barry Anderson Steven R Clark Noah Tye dave bonner Francis 😷 Gulotta Krinn DNZ
      1 reply 4 retweets 28 likes
        1. New conversation
        2. Patrick McKenzie‏ @patio11 3 Jun 2017
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          Replying to @patio11

          7) You have backups for the production database. You wargame out redeploying it from metal, approximately quarterly. Docs are up to date.

          3 replies 8 retweets 40 likes
        3. Patrick McKenzie‏ @patio11 3 Jun 2017
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          Replying to @patio11

          8) Since you hire a team of mutually supportive professionals, a senior engineer not doing incident response took it upon themselves to

          1 reply 8 retweets 33 likes
        4. 2 more replies

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