People sometimes felt guilty about it. "No need, ma'am. This is what I'm here for." Now just between you and me, me not being there is good.
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Replying to @patio11
My fully loaded cost was clocked at about $7 a call on average. $40+ if you spent two hours asking me to explain gel pen varieties to you.
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Replying to @patio11
There were some people in the company I could route you to with actual expertise. We had a Paper Guy. He could have been in forensics.
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Replying to @patio11
If you sent in a piece of paper and wanted that paper -- and folks did -- the Paper Guy knew every kind sold in US and many that weren't.
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Replying to @patio11
But most customers didn't get that level of service. Most just wanted pens and paper, ASAP, cheaply. Me being in the equation added $/time.
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Replying to @patio11
There's also a deeper philosophical point here: who in society do we care about so little that we want them to narrate pen options to live?
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Replying to @patio11
Many of my co-workers were not just passing through order entry. That was where they ended up; the highest and best use of their time.
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Replying to @patio11
Our office was cited where it was explicitly because Midwesterners worked hard, had minimal accent, and were cheap. They told us this.
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Replying to @patio11
There's a great question in what as a society we want folks to do when they're not Seasonal Order Entry Operators any more.
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Replying to @patio11
I assert without fear of contradiction that employment at my old place is down in that job; web orders were ~2 orders of magnitude better.
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(Meaning I called X times out of 100 fax orders and 0.01 * X per 100 web orders.)
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