This was my first real job ("Seasonal Order Entry Operator"). I was like a web app except I made more mistakes and cost more money.https://twitter.com/benedictevans/status/861069711718572033 …
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My fully loaded cost was clocked at about $7 a call on average. $40+ if you spent two hours asking me to explain gel pen varieties to you.
There were some people in the company I could route you to with actual expertise. We had a Paper Guy. He could have been in forensics.
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