Part of the reduction in employment is shifting work to the customer (e.g. divining what, specifically, "I want black pens" means).
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If you faxed in an order that said, literally, "I want black pens", I'd call you back and ask whether you wanted the standard Bic ones or /
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My first job was packaging Smack Ramen a cheaper version of Top Ramen. Loved it.
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