A huge portion of the efforts of a corporation will eventually be defeating the corporation's own surveillance of its efforts.pic.twitter.com/Ff3Xl09lqZ
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My @Ford service rep always tells me how to answer the follow up phone call survey: "give us a five"
Same thing with my local Mazda dealer. Different scale, same idea.
I'd actually love to see a study on how asking for high marks affects marks given. For me, it makes me more honest
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