In context it was more along the lines of "Don't make them cancel kid's birthday because you don't ship balloons in time" than hitting them.
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Possible eyeopener for customer service: understanding value in "saving face" of another person in certain cultures. Any insights to this?
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That is a long and nuanced question that I would prefer to not get into on Twitter for all sorts of reasons.
End of conversation
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Similar things with supermarkets - no shopping cart contents are worth the bad publicity of a customer continuing to kick off
Thanks. Twitter will use this to make your timeline better. UndoUndo
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