The most important thing they told me at my first job, $10 an hour, was that I should prefer spending a colossal sum to harming a customer.
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I think that that was, and is, among the savviest things I've ever seen. "What chip in the casino is worth a brawl over?"
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Possible eyeopener for customer service: understanding value in "saving face" of another person in certain cultures. Any insights to this?
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It's like they've got practice at deescalating situations like this or something.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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