The most important thing they told me at my first job, $10 an hour, was that I should prefer spending a colossal sum to harming a customer.
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It occurs to me that I literally saw a better resolution of this last year in Vegas at the MGM poker room.
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A customer was drunk and lost a tournament (to poor play because drunk). He started loudly remonstrating and shouting "Pay me my money."
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I've seen airlines offer escalating $$ until someone volunteered to leave. This is not a hard problem.
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Yeah, and it shouldn't be hard even if the policy is formally capped at $1k, like United's was.
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Unfortunately it turned out that the CEO is pretty awful - he released statements to employees and the public that made this clear.
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