The most important thing they told me at my first job, $10 an hour, was that I should prefer spending a colossal sum to harming a customer.
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"You will probably never need to call the CEO, but if you do, know that he will pick up. We have never fired anyone for placing a call."
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It is difficult for me to believe that, if phoned by gate agent, United CEO would say "Oh just have cops physically extract him. Rules duh."
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using concrete analogies like the Batphone to represent "quick, direct line" is one of your best writing hacks
Thanks. Twitter will use this to make your timeline better. UndoUndo
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