I spent a few years ghostwriting letters to banks as a hobby. You wouldn't believe how many stories there are like:http://soraven.com/2017/04/05/how-bank-of-america-gave-away-my-money/ …
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Replying to @patio11
Kafkaesque nightmare, right? For insult to injury: there is like two paragraphs worth of savvy advice that sidetracks all of this.
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Replying to @patio11
Lawyers and some professionals know how to trigger the state machine which kicks this out of CSR limbo into legal review.
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Replying to @patio11
As soon as it gets to legal review, it would be addressed with alacrity. There's an entire department of people who can resolve this.
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Replying to @patio11
<Not legal advice>You'd get resolution quickly with a 2 paragraph letter which included the words "Regulation E."</Not legal advice>
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Replying to @patio11
just out of curiosity, how do you find who to send the letter to within the bank? Also, I’m guessing snail mail?
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Replying to @ernmando
Snail mail. One weird trick for this is asking; another is going as high on the org chart as you can and trusting they forward.
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For example: Office of the President, Investor Relations, etc. ("I'm a shareholder in BoA. It was therefore with great displeasure...")
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And yes: snail mail, return receipt requested. It's 10% "I want to have a record of you receiving this" and 90% "Guess why I want that."
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