I spent a few years ghostwriting letters to banks as a hobby. You wouldn't believe how many stories there are like:http://soraven.com/2017/04/05/how-bank-of-america-gave-away-my-money/ …
For example: Office of the President, Investor Relations, etc. ("I'm a shareholder in BoA. It was therefore with great displeasure...")
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And yes: snail mail, return receipt requested. It's 10% "I want to have a record of you receiving this" and 90% "Guess why I want that."
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I like the “guess why I want that” a lot
End of conversation
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