what is some of the utility and knowledge you gained?
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A mental model of how support processes work is a great asset as a consumer of them and working at companies where they exist.
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(This is very not true of every, ahem, character building experience I had in my career prior to getting a professional credential.)
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(The main thing I learned from e.g. cleaning oil off of pipes with toxic chemicals is Avoid Cleaning Oil Off Of Pipes With Toxic Chemicals.)
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First job out of high school was customer service at a mortgage lender, taking phone payments. EXTREMELY VALUABLE EXPERIENCE.
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(And now I have this week’s story for my weekly email! Huzzah!
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Blog post forthcomming?
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