A fun game to play when dealing with support at companies is to guess a) what info they have on their screen b) what is available w/ click.
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"This CS process is designed to deal with hundreds of thousands of tickets from across a wide swathe of sophistication."
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"It cannot possibly operate if it assumes that knowing what a web browser is is a requirement; accordingly, my mistake totally in bounds."
End of conversation
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A couple years ago I put the wrong tax ID onto a filing. Tax office corrected it for me without even telling me about the mistake.
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Only reason I'm aware I typoed is that I was looking at that form to get the tax ID when I phoned them a few months ago.
End of conversation
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