(Asking this explicitly might not endear you to them, particularly in security-sensitive contexts, since it might sound like pretexting.)
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But remember -- you're not as clueless as the bottom 20% of people who they expect to get through X process w/o manager escalation.
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I've been a customer of an ex-employer. Once the agent got stuck and I walked them through the process.
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They seemed very confused that I knew what was on their screen.
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It is even funnier when you work with the helpdesk but can not get that information. You guess from the reports...
Thanks. Twitter will use this to make your timeline better. UndoUndo
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