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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 1 Feb 2017
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      So here's an example of several hours of time wasted for want of YourFirst Rails application: we need a piece of paper for delivering baby.

      2 replies 1 retweet 8 likes
    2. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      Hospital wants to confirm insurance cover. National insurance will happily cover, but because deliveries are expensive, there is Process.

      1 reply 0 retweets 3 likes
    3. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      Step one of process is "I copy a bunch of information off my insurance card, including public key on database table, and send in."

      1 reply 1 retweet 4 likes
    4. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      Someone then recopies all the information (which they already had) into the computer. Next step: they want my tax status for last year.

      1 reply 0 retweets 3 likes
    5. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      We have now involved 2 people at the hospital, 2 accountants, one insurance clerk, myself, my wife, and another member of my day job.

      1 reply 0 retweets 3 likes
    6. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      We report the tax status but they want to verify it with another government agency, which will not simply run the SQL query for them.

      1 reply 0 retweets 3 likes
    7. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      No, they want us to go in to authorize them to run the SQL query and encode the results in a paper document, because APIs are hard to spell.

      1 reply 0 retweets 4 likes
    8. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      So we write down a bunch of information both agencies already know onto a form, and it is typed back into a computer, and then roadblocked:

      1 reply 0 retweets 3 likes
    9. Patrick McKenzie‏ @patio11 1 Feb 2017
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      Replying to @patio11

      "Well we can't just hand your tax status to your wife. That might be unauthorized. We have to confirm it with you." "CONFIRMED."

      1 reply 0 retweets 4 likes
      Patrick McKenzie‏ @patio11 1 Feb 2017
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      "Oh no we need you to come in to authorize it. There's a form." My running total is that this single piece of paper has now cost ~$1.5k.

      11:34 PM - 1 Feb 2017
      • 2 Retweets
      • 9 Likes
      • Jason Hooper Arseniy ✌️ Ivanov Eli Courtwright Chris Mitchell Carl Winbäck Diego Henrique Thijs Niks Chris Madan 🐘🧠💻 Jeffrey Richman 😷
      2 replies 2 retweets 9 likes
        1. Colin Percival‏ @cperciva 1 Feb 2017
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          Replying to @patio11

          That last bit makes sense. A signature from you avoids "he said he authorized this" "no I didn't" problems.

          0 replies 0 retweets 1 like
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        1. Pascal Bertrand‏ @pascalbertrand 2 Feb 2017
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          Replying to @patio11

          modern Japan bc wiring pro money abroad takes hours, filling papers which will be typed in computer anyway and a few meetings...

          0 replies 0 retweets 0 likes
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