It is a beautiful, beautiful thing when a government agency replaces a 2 hour office visit with a web UI.
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Incidentally: I have used some surprisingly-not-abysmal software experiences from US federal, state, and local governments recently.
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How do you feel about the wages they offer their employees? Could they do better?
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My understanding is that they're nowhere near competitive with private industry. Strikes me as difficult to change.
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Also: we need to be better than everyone else at the cyber.
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