A cronjob which says "For every claim last month did we either approve or reject it?" is CUTTING EDGE AI if you're running solely on humans.
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Yes. I made a simple script to process an xls file in 5 min, that the client spent 6 hours each week. Client was amazed and happy.
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I assume someone trained a classifier on past claims tickets and added cost-limiting heuristics for when human review is worth it
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If I said "I'd bet that that was part of the project brief but that most of the upgrade is a ticketing system" would I be cynical?
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