A bad experience which has happened has happened. Use the recovery as an opportunity to improve their opinion of you. <-- Works.
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Replying to @patio11
My favorite Twilio jacket was the one I got for reporting a security vulnerability we found while debugging my voice mail being down a month
2 replies 1 retweet 7 likes
Generally when telling that story I mention "This is the jacket I got because Twilio is Totally On Top Of Things on security" not "broken!"
4:05 AM - 2 Nov 2016
from Minato-ku, Tokyo
0 replies
1 retweet
7 likes
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