My favorite Twilio jacket was the one I got for reporting a security vulnerability we found while debugging my voice mail being down a month
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Generally when telling that story I mention "This is the jacket I got because Twilio is Totally On Top Of Things on security" not "broken!"
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@patio11 agreed. How you deal with adversity impresses customers more than never having had adversity. -
Have definitely converted destroyed evaluations to sales this way.
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Disney World guests who have a bad experience + good service recovery are 80% more likely to return to park.
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there's such thing as a bad experience at Disney World?
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Yeah look, even the Hacking Team is back on track np. Lessons learned.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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