Note that if you work in a market for lemons your CS escalation paths will be done by people who are used to being referees for lemons.
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I don't want to say "Upwork made the right call here", but I will say "I would have bet on that outcome; it's dictated by their incentives."
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Agreed. I had a client who used it as a tracking/payment system--and I went in, naive. Was *not* impressed. Never again. 1/2
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Client had used it before it had gone downhill, so I don't think he realised how skeezy it had become. 2/2
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Hope this results in lots more work coming your way!
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