If you have monitoring infra, have the alerts include a URL for documentation or dashboards w/ investigation/resolution techniques.
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Replying to @patio11
Two years from now, when your most junior employee gets the less-than-proverbial 3 AM phone call, you don't want them having to guess.
2 replies 8 retweets 20 likes -
Replying to @patio11
An example of the AR dashboard for one of the most common issues which could result in us getting woken up:pic.twitter.com/KjJjILw88W
2 replies 2 retweets 24 likes -
Replying to @patio11
what is the tool you use to document procedures? (ie what software does your screengrab come from?)
1 reply 0 retweets 0 likes
Replying to @FlorentE_
This is literally in our Rails admin, via the magic of "write documentation in a HAML file"
4:27 AM - 23 Oct 2016
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