If you have monitoring infra, have the alerts include a URL for documentation or dashboards w/ investigation/resolution techniques.
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what is the tool you use to document procedures? (ie what software does your screengrab come from?)
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This is literally in our Rails admin, via the magic of "write documentation in a HAML file"
End of conversation
New conversation -
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This reminds me of the pain for the very occasional missed callbacks from our payment processor. Both cust service and dev pain
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