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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    Patrick McKenzie‏ @patio11 23 Oct 2016
    • Report Tweet
    • Report NetzDG Violation

    If you have monitoring infra, have the alerts include a URL for documentation or dashboards w/ investigation/resolution techniques.

    12:32 AM - 23 Oct 2016
    • 75 Retweets
    • 139 Likes
    • Yaniv Tal Soam Vasani Norma Edwards jotbe Elijah Miller Roger Helkey Alex Elliott ven Toe Knuckle
    8 replies 75 retweets 139 likes
      1. New conversation
      2. Patrick McKenzie‏ @patio11 23 Oct 2016
        • Report Tweet
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        Replying to @patio11

        Two years from now, when your most junior employee gets the less-than-proverbial 3 AM phone call, you don't want them having to guess.

        2 replies 8 retweets 20 likes
      3. Patrick McKenzie‏ @patio11 23 Oct 2016
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        Replying to @patio11

        An example of the AR dashboard for one of the most common issues which could result in us getting woken up:pic.twitter.com/KjJjILw88W

        2 replies 2 retweets 24 likes
      4. 2 more replies
      1. Geoffroy Couprie‏ @gcouprie 23 Oct 2016
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        Replying to @patio11

        and if you don’t have a monitoring infra, have a monitoring infra

        0 replies 0 retweets 6 likes
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      1. Benjamin Anderson‏ @banjiewen 23 Oct 2016
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        Replying to @patio11

        @rnewson preferably with live data

        0 replies 0 retweets 1 like
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      1. Max Tagher‏ @MaxTagher 23 Oct 2016
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        Replying to @patio11

        For each of our alerts at work, there's a field link to a wiki page about the issue + the relevant @grafana dashboard for it

        0 replies 0 retweets 1 like
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      1. Ladalat Hoang‏ @rebyn 23 Oct 2016
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        Replying to @patio11

        http://Librato.com  calls it playbook, and attaches its link to every pager / configured alert <3.

        0 replies 0 retweets 0 likes
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      1. ((( Ken N.)))‏ @K3n_5s 23 Oct 2016
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        Replying to @patio11

        Also, graph(s) showing trending and give a description of the likely customer impact. Make sure the formatting is mobile readable.

        0 replies 0 retweets 0 likes
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      1. Anil Das‏ @dasanil 23 Oct 2016
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        Replying to @patio11

        This is standard practice where I work.

        0 replies 0 retweets 0 likes
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      1. Benoît Vaudel‏ @vaudelbenoit 23 Oct 2016
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        Replying to @patio11

        @bitfield if urls are too long, uses short code instead.

        0 replies 0 retweets 0 likes
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