Intercom had a map of users they exposed in-product; realized people used more to brag than to analyze; built a "worse" map qua map.
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If you think of it like "I am producing a marketing deliverable for my customer", OTOH, you produce an entirely different product/feature.
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I think there's a tension here similar in a lot of 'data products' some of it is for accuracy and some of it for marketing...
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you mean on the contact detail page?
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I think they had a "live interaction overview" / feed or something to that effect. That map.
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