Another It's a Wonderful Life story to you, brought by a small Japanese bank with the biggest heart. This one will be longish.
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There was once a time in the US where banks were literal-and-figurative pillars of the community. Relationships were long & deep.
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My Japanese bank never changed from those days, and comes up with insights no US retail banker would have, like "Dating someone?"
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that’s pretty cool. Def structural reasons why it’s unlikely to get that treatment in the US.
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but I def think that there’s a path to that sort of quality of experience happening in western banking on the future
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