Another It's a Wonderful Life story to you, brought by a small Japanese bank with the biggest heart. This one will be longish.
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"We have completed full KYC of the money transfer, and Mr. McKenzie enjoys the total confidence of the bank, so please be courteous."
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"I note for your benefit that Mr. McKenzie is fluent in Japanese and sophisticated. Do our branch the favor of treating him as such."
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My immediate reaction is that it's creepy for a banker to be paying that much personal attention. Why does he need to know this?
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Theoretically speaking bankers are legally obligated to pay a degree of attention to customers; my bank takes this to extremes.
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