If you can get past the sneering contempt, I think there is a non-zero reflection of reality in this explanation: http://review.chicagobooth.edu/economics/2016/article/video-killed-radio-star …
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"Spreadsheets?" Of course. We had a compensation plan for ensuring adequate staffing levels during peak times for our business.
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People think I am joking when I say this and *I am so not.* The level of professionalism there eclipsed my job and my early business career.
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