Source: https://www.pwc.com/gx/en/banking-capital-markets/assets/pwc-future-of-japanese-banking-final-march-2014.pdf … because of course I'm reading PWC reports on Japanese banking on a lazy Saturday.
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if branch and call center same $$$, would much rather go to the branch
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If this was actually true, it makes you wonder why so many banks underinvest in their online presence?
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So why does it cost me more to withdraw from an ATM than from a human teller?
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I would have thought the cost in branch would be significantly more than call centres (branch staff, high street property etc.)
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