"We got delayed again." "We don't have any information on... wait one second... OK listen to official announcement."
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As opposed to the unofficial push notification from the company's unofficial app connected to their unofficial databases.
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on the plus side, last time I flew it gave me a 15 minute head start towards the right gate.
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Boston trains had this happening too, the solution was to give the conductors their own iPhones with an official app.
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