"We can't make this transfers today, as it is after 3 PM." *sigh* Ran into a Japanese bank refusing to do an internal SQL query after hours.
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Many customers will not remember instructions like "make sure you put your customer number in that field" so hope their name is obvious.
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If this sounds like "I wonder how this country has survived" a) I don't disagree but b) try explaining checks to a Japanese person sometime.
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