NYT ran a very moving piece on grief, family, and the Tohoku earthquake/tsunami http://www.nytimes.com/2016/08/07/magazine/the-lost-ones.html …
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Manager: "I know you do business in Tokyo and you or your customers might be affected. If you need it, come by. We have money. We can sort
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out the numbers later." (My recollection of the direct quote was 細かい数字は後でいいから which has connotation "Who would care at time like this.")
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Canadian banks responded to the Fort McMurray wildfires similarly: "Have friends or family in Fort Mac? We can help."
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Unstated but very clear: "Your ability to manage money during a once-in-a-century disaster is not indicative of your credit risk."
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