I struggle to think of any software company in history which gets developers as deeply as Twilio did or which bet as consistently on them.
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Replying to @patio11
Somebody mentioned that live-coding at the NYSE was a bit of a stunt. I have hipster cred here: they were doing that before it was cool.
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Replying to @patio11
The first time I saw Twilio demo, which is the best demo since the Mother of All Demos, was in early 2010. It uses live coding, tactically.
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Replying to @patio11
My first support request, which I had forgotten about, was "Why do calls to Japan drop out midway through the conversation."
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Replying to @patio11
They traced it through API stack, couldn't find anything, opened a case with the carrier, didn't find a problem, and offered code help.
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Replying to @patio11
It turned out I had copied sample code which limited phone calls to 45 seconds then cut them. The person who told me that was co-founder.
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Replying to @patio11
I once found a Severity: Cataclysmic security issue in Twilio, while we were chasing down "Why have I gotten no voicemail in a month?"
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Replying to @patio11
At no other company does a month-long service interruption and a security issue make you trust the company more as a result of it.
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Replying to @patio11
Not two minutes after I told them "Escalate to security; this is bad" I had emails from the CEO and CTO saying that they were On It.
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Replying to @patio11
I got a jacket as a thank-you for that. (And also an account credit, which I offered to give back for another jacket.) I wore holes in it.
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People ask me why I wore their jackets for so many years. It was a lot like a cherished sports team uniform for me, except semi-earned.
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Replying to @patio11
You wear your team's colors to feel like a small part of something bigger than yourself. Twilio was, very obviously, going to be huge.
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Replying to @patio11
(Somebody asked me "Name a startup that will actually change the world" 2300 days ago -- didn't have any doubts. https://news.ycombinator.com/item?id=1173126 )
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