If a company is generally abusive with respect to their customers or employees, it will generally be abusive to vendors, too. Oh stories.
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Replying to @patio11
You can have e.g. an exasperating experience with a dentist office, but it's like 5% of customer-months. Used car dealerships? ABSURD.
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Replying to @patio11
"We've never heard of you." "Pick any customer; I'll read you their phone #." "Well we never received service." "I have X,000 calls logged."
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Replying to @patio11
Me: "I will, as a show of good-faith, refund one month of service because you seem to not want it." Them: "We want it!"
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Replying to @patio11
Them: "But we only want to pay for it going forward. Last 8 months? That's on you." Me: "..." Them: "And too much; can we have 50% off?"
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Replying to @patio11
Me: "This resolution is not acceptable to us." Them: "What are you going to do about it? Sue us?" Tempting! Irrational but so tempting!
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Replying to @patio11
How did you end up giving them 8 months of service for free?
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Replying to @RikHeywood
They opened a dispute with the CC company about them; we called to enquire and then this convo (basically) happened.
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We'll fight the chargeback -- and I think this is my first time ever fighting a chargeback not filed in error -- but odds bad.
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Replying to @patio11 @RikHeywood
Send docs showing they used the service, or comms you had with them mention using it, and you'll likely get it reversed
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I've dealt with this situation a few times and have always had the time the payment processor side with us. Good Luck!
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End of conversation
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