I feel like tech people get standards for e.g. vendor responsiveness set by tech people but forget that this is not true of our customers.
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Replying to @patio11
e.g. I might as well macro "Sorry for the delayed reply to your email." but I feel like it's deserved for 24 hours; old economy laughs.
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I called an insurance company for a status update after 2 weeks. "We told you we'd call when it is ready, and we would have, on Monday."
9:54 AM - 22 Apr 2016
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