"I can't find your account, Hattori-san." "... Can I suggest searching for a different name?" "Oh sorry. What is it?" "It's foreign. Ready?"
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(We eventually resolved this by searching based on my account number, which obviates having to play spell-it-out over the phone.)
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Sometimes I wish the banks would do what a local dry cleaners did, which was "Look I'm too old for this you're 服部健二 here, OK?"
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