"I realized that my written voice in business emails didn't match how I talk to friends. So I changed to always use that voice." #microconf
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I code-switch when writing -- my normal written voice is pretty informal, but I have a professional register available for e.g. negotiating.
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@patio11 "I'm sorry, our policy doesn't allow us to do that" if my phone company can pull that trick, I get to too
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