You know how bad money drives out good money? Bad customer support platforms drive out good customer support platforms. And I mean Twitter.
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Most engineers or VCs would not write an email "Bug report: Rain exists. Desired fix: make it stop raining." but on Twitter that's normal.
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But do they go back to their normal, highly intelligent selves when they have real issues? No. They stay in Twitter mode. And it sucks.
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@patio11 It’s because many companies ignore almost any other method of contact. A single tweet > hours of being on hold with no resolution. -
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