You know how bad money drives out good money? Bad customer support platforms drive out good customer support platforms. And I mean Twitter.
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Example: Just because Twitter exists, smart people who I follow routinely vent publicly at their airline when weather delays happen.
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Most engineers or VCs would not write an email "Bug report: Rain exists. Desired fix: make it stop raining." but on Twitter that's normal.
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You will adapt to all of your Twitter CS problems being unsolvable over Twitter by asking anyone with issues to email you. This annoys them.
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@patio11 Counterpoint: I've used Twitter to successfully bypass terrible automated phone systems (whose job was to get me to hang up). - 2 more replies
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