The OSS community needs to separate "I will be severely inconvenienced if you do not assist me" from "You are obligated to assist me."
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If your systems break and your company can't make progress w/o the cooperation of a particular kid in a dorm room, well, Microsoft can help.
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I have complicated feelings with regards to "What we owe the community", which is a non-zero amount. It's not an employment relationship.
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