A think I don't see enough small SaaS companies doing is trying to bite into a juicy enough problem such that they're 30%+ of someone's job.
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Is that company going to churn? Only if they fire their fraud team. (No company with a fraud team will ever do this short of bankruptcy.)
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That user is going to be pretty pleasant to deal with: not only are they domain experts, they'll become a product expert, and an advocate.
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@patio11 thanks for the shoutout, Patrick! we're doing our best to become food :-)Thanks. Twitter will use this to make your timeline better. UndoUndo
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