I like this as an example of a SaaS feature which comes out of understanding a particular use case in detail.https://twitter.com/zeldman/status/697783006145150976 …
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Replying to @patio11
As an ex-consultant: best thing I ever learned about approving deliverables is write Statements of Work to request objections not acceptance
5 replies 20 retweets 71 likes -
Replying to @patio11
"Acceptance: Client shall approve deliverables in writing or object specifically in writing. If no objection lodged within 10 business days
3 replies 11 retweets 46 likes -
Replying to @patio11
of formal delivery, deliverables shall be deemed accepted. In the event of an objection..."
3 replies 7 retweets 33 likes -
Replying to @patio11
This puts the onus for organization on the client. Bob out on vacation? Cool; you employ Bob and that's totally at your discretion.
1 reply 5 retweets 20 likes -
Replying to @patio11
Bob being out on vacation and not able to review my code is, however, not an emergency for me. Tick tock; this engagement *will* wrap.
1 reply 1 retweet 22 likes -
Replying to @Raelshark
@Raelshark I was always up front with it and reminded people during my final deliverable email and ~2X afterwards. Simple professionalism.1 reply 0 retweets 2 likes
@Raelshark Consultants need to establish appropriate professional boundaries or they delegate boundary setting to clients, to inevitable 
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