Client hat on here, not consultant hat: Dear God is it refreshing to work with people who know what they're doing and demonstrate it often.
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Replying to @patio11
Not a bad idea to watch how e.g. good lawyers and accountants work and judiciously appropriate their professional manner.
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Replying to @patio11
A particularly useful phrase: "That issue is interesting. We will research internally and get back to you if it's relevant to situation."
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Replying to @patio11
That's a heck of a lot better than extemporizing an answer you might have to walk back later or saying "I don't know." w/o a path forward.
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Replying to @patio11
Also appreciate how much lawyers/accountants have their stuff together on the mechanics of sales / contracts / etc. Early quality signal.
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Replying to @patio11
I was always more about the work than the epiphenomena of the work, probably to the detriment of clients.
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Replying to @patio11
It's enormously confidence-building for clients to know they are in middle of a process you run routinely, allowing focus on important bits.
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Also really appreciated clear communication at a multi-member firm of "X will be your point of contact; Y, Z, Q are doing A, B, C."
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