There's a business in "A customer is doing X in your product; that fact is broadcast in Slack; you can Slack-to-their-browser to assist."
@johnsheehan I think Intercom or Olark get you like 80% of the way there on the hard parts, then you just have to be crafty about events.
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@patio11 intercom is great with reacting to events as long as you can reliably fire them from JS or API. Olark better at chat :/Thanks. Twitter will use this to make your timeline better. UndoUndo
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