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patio11's profile
Patrick McKenzie
Patrick McKenzie
Patrick McKenzie
@patio11

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Patrick McKenzie

@patio11

I work for the Internet, at @stripe, mostly on accelerating startups. Opinions here are my own.

東京都 Tokyo
kalzumeus.com
Joined February 2009

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    1. Patrick McKenzie‏ @patio11 30 Dec 2015
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      I wish SaaS companies would give their sales reps a two-hour "How to talk to your prospect when you've determined they're an engineer" talk.

      6 replies 15 retweets 52 likes
    2. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      Example: if you say a "Reach out to me if you have any questions" about an API, and I do, and you are non-technical, you get bozo bit.

      2 replies 3 retweets 17 likes
    3. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      Another: Sales reps and engineers have very culturally different attitudes with regards to what I will charitably describe as bluster.

      2 replies 6 retweets 19 likes
    4. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      For example, there are a variety of ways to mean the sentence "I've worked with your CEO before." Sales reps and engineers mean it different

      1 reply 0 retweets 8 likes
    5. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      A sales rep would mean "We have spoken" with that sentence, and hears it as such. An engineer means "We shipped projects together."

      1 reply 1 retweet 6 likes
    6. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      The single best thing a non-technical sales rep can do to make sure the deal goes through is make sure engineer internal trials continue.

      1 reply 1 retweet 10 likes
    7. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      Props to Richard at keen.io for getting this -- I was at the "Play with the tool" stage and he got a timeline out of me and followed up ~5x.

      2 replies 1 retweet 19 likes
    8. Patrick McKenzie‏ @patio11 30 Dec 2015
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      Replying to @patio11

      Incidentally: mild bait-and-switch is culturally acceptable among sales reps and makes engineers volcanically angry.

      1 reply 5 retweets 30 likes
      Patrick McKenzie‏ @patio11 30 Dec 2015
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      "I wanted to talk to you about $NAME_OF_YOUR_APP's use of our API, which isn't optimal." Oh yes that got me to call him. Was a sales call.

      5:36 PM - 30 Dec 2015
      • 9 Likes
      • James Burns paul shinn Jurie Horneman Joachim Schipper Diego Henrique серафими многоꙮчитїи jp Tony “0-Chill ” Ropson d j o r f f
      3 replies 0 retweets 9 likes
        1. New conversation
        2. Patrick McKenzie‏ @patio11 30 Dec 2015
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          Replying to @patio11

          That was very nearly a "I call your CEO's cell phone to ask WHAT THE ACTUAL %#(0" level of unhappiness producing in me and *he didn't know.*

          1 reply 1 retweet 10 likes
        3. Brian Stucki‏ @brianstucki 30 Dec 2015
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          Replying to @patio11

          @patio11 these tweets sound like you’re having an awesome New Year’s Eve so far. =)

          0 replies 0 retweets 1 like
        4. End of conversation
        1. New conversation
        2. Chris‏ @Walshman23 30 Dec 2015
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          Replying to @patio11

          @patio11 What did he mean by "optimal"?

          2 replies 0 retweets 0 likes
        3. Patrick McKenzie‏ @patio11 30 Dec 2015
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          Replying to @Walshman23

          @Walshman23 I assumed he meant something like "Is an unsafe use of our API" or "Will degrade performance." His was "Buy our new features!"

          1 reply 0 retweets 1 like
        4. 1 more reply
        1. John Collison‏ @collision 30 Dec 2015
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          Replying to @patio11

          @patio11 let's not forget different expectations around email followup

          0 replies 0 retweets 4 likes
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