Reflecting on @twilio due to boxing up jackets: I love that company as a customer, more than any company before or since. Here's why:
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Replying to @patio11
1) The product made my life tangibly better, from literally first hour using it. (My Twilio hello-world app runs my US number to this day.)
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Replying to @patio11
2) Twilio's team was aggressive about making customers not just anonymous API consumers. This was true long before I was an obvious superfan
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Replying to @patio11
3) With the exception of a really rough ~2 years when scaling, their CS has been by engineers for engineers, and fantastic.
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Replying to @patio11
This is really important because any time I need to talk to Twilio CS it means a) my customers having a bad time and b) I'm having emergency
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Replying to @patio11
4) Twilio does the best demo since The Mother Of All Demos. I've seen it 15 times. It's still magical.
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Replying to @patio11
(You can presumably find numerous examples on Youtube since their dev evangelists perform it -- and it's performance -- X00 times a year.)
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Replying to @patio11
6) In addition to producing a fun toy like my automated secretary script, Twilio uniquely enabled me to build a business.
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Replying to @patio11
There's only one other API company I've used even in that league in terms of making things uniquely possible. (Stripe, BTW.)
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7) The combination of unique capabilities and the emotional connection people have with phones makes me-using-Twilio look very badass.
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Replying to @patio11
Given that a user is giggling with joy over a coded experience I created, it is, with *one hundred percent probability*, a Twilio app.
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