Operationally intensive tech companies are both a) still tech companies and b) still operationally intensive.
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"Hah we can totally CRUD app our way to FedEx quality ops." I have bad news for you about number of very smart ops people working at FedEx.
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"We'll be able to cut CS load by 90% with good UX and software fixes." I have bad news re: what 10% of CS team for X0k trans/day looks like.
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